Si vous souhaitez vous y inscrire, vous pouvez aussi vous connecter à votre espace clients, onglet "Les Formations PHENIX"
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If you wish to register, you can also connect to your customer area, rubric "PHENIX Formations"
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FAQ
Vous pouvez filtrer par thématique pour avoir accès aux questions/réponses qui vous concerne.
Formations
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You want to access our programs and training dates PHENIX
Service après-vente
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You have a technical problem ?
Our customer service is here to answer your questions, and to repair your device as soon as possible. For this, specialist technicians of your device are at your service from Monday to Thursday from 8 am to 18 pm and Friday from 8 am to 17 pm.
Two options :
- Make a repair before control by following the steps to be sure that your equipment requires the intervention of a technician.
- Make a repair request by precisely describing your need for technicians to respond as quickly.
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Your device is not under warranty, what is the way forward?
Sending a device to customer service for repair :
- Making contact with VIVALTIS technicians through the form
- Sending the unit workshop for repair at your expense : either you contact a carrier from yourself or proceed with removal from ourselves
- Reception of the unit and diagnosis of the failure by the customer service VIVALTIS
- Provision of a repair estimate on your account, with the option to be paid directly online by credit card or wire transfer.
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Repair the unit and return home after receipt of your payment.
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The cords are damaged, how do I change them? Is supported in the framework of a maintenance contract ??
The restocking of consumables is not supported in the maintenance contract. Simply go to your account and place an order to buy online: if you subscribe to a contract, you get a 10% discount on all consumables related to your device.
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What does the 24 months warranty?
See our warranty conditions.
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